Refund policy

Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at rihumjewel@gmail.com. Please note that returns will need to be sent to the following address: 163, Panchacraya Layout, Vijay Nagar 4th Stage, Mysuru – 570032.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues Please inspect your order as soon as it arrives and contact us immediately if the item is defective, damaged, or if you've received the wrong item, so we can make it right.

Exceptions / non-returnable items We're unable to accept returns on sale items or gift cards.

Exchanges The fastest way to get the item you want is to return the one you have, and once that return is accepted, place a new order for the item you'd prefer.

European Union 14-day cooling off period If your order was shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason, without needing to justify it. The same conditions apply — unworn, unused, with tags, in original packaging, with proof of purchase.

Refunds Once we've received and inspected your returned item, we'll let you know if your refund is approved. If approved, we'll issue your refund to your original payment method within 7 days of receiving the returned product. Please note your bank or card provider may take a little additional time to post it to your account.